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Warranty Management for EV & Battery Companies: Key Use Cases
A customer comes to a dealer with a problem in their EV battery. The warranty card says the battery should still be covered. The dealer agrees and sends the claim to the company. But when the company checks the records, some details are missing. The sales date is unclear. The battery serial number has been sold more than once. No one is trying to cheat. Still, the customer feels upset...
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