An analysis of the Longest Delay in Queue at an Inbound Call Center

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2022-12-28 11:55:38 -

One of the most controversial businesses is the call center industry. The horde of career options, possibilities, and opportunities it offers people enchants some, while others argue the validity or invalidity of outsourcing as a whole. The problem is that few people really understand the terminology used in this domain quite clearly. Two very commonly used terms will be discussed in this...

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