can AI replace call center agents ? AI can significantly enhance call center operations by handling routine inquiries, providing instant responses, and operating 24/7. However, it is unlikely to fully replace human agents. Complex issues, emotional support, and nuanced understanding often require the empathy and judgment that only humans can provide. Instead, AI can complement human agents, allowing them to focus on more complex and value-added tasks, leading to improved efficiency and customer satisfaction. Here you can read more about it : https://beardynerd.com/artificial-intelligence/could-generative-ai-be-a-threat-to-call-centers/