Unusual loyalty program perks revealed by players

A casino's loyalty program is typically a predictable affair, with perks like free spins, match bonuses, and cashback forming the standard reward structure. However, some of the most innovative and player-focused casinos go far beyond these standard offerings, creating unusual and genuinely exciting perks that are designed to surprise and delight their most valued customers. These unique rewards are often not publicly advertised and are only revealed through the stories and experiences shared by VIP players in community forums. These tales offer a glimpse into the creative and competitive world of VIP retention, a world that every casino, including a modern, forward-thinking one like Metaspins Casino, is a part of.

Here are some of the most unusual and interesting loyalty program perks that have been revealed by real VIP players.

1. The "Real Prize" Gamble

• The Perk: A high-level VIP player was given a unique choice for their weekly bonus. Instead of a standard cash bonus, they were offered a "gamble" feature. They could either take a guaranteed €500 in cash, or they could risk it for a "mystery box." The mystery box contained a physical, luxury prize, which could be anything from a new iPhone (worth >€1,000) to a high-end coffee machine (worth €200).

• Why it's Unusual: It introduces a layer of real-world, tangible risk and reward into the loyalty program itself. It's a "bonus within a bonus" that is incredibly engaging and memorable.

2. The "Lower Wagering" Perk

• The Perk: A very common but hugely valuable perk for high-tier VIPs. The casino's standard wagering requirement for all bonuses might be 40x. However, for their Platinum and Diamond level players, this is permanently and automatically reduced to 20x or even 10x.

• Why it's Unusual: It's a "hidden" perk that fundamentally changes the mathematical value of every single bonus the player claims. It is one of the most valuable and sought-after VIP benefits, as it dramatically increases a player's chances of converting a bonus into real cash.

3. The "Bet Customization" Perk

• The Perk: A high roller who loved a specific slot game was frustrated that its maximum bet was capped at €50 per spin. Their VIP manager contacted the game developer on their behalf and, for that specific player's account only, had the maximum bet on that one game increased to €200 per spin.

• Why it's Unusual: It shows an incredible level of personalized service, going beyond the standard framework of the casino to alter the actual game parameters for a single, valued customer.

4. The "Loss Insurance" Perk

• The Perk: This is an evolution of standard cashback. A VIP player had a particularly bad losing month, losing over €50,000. Their standard cashback would have been around €5,000. However, their VIP manager had a discretionary "loss insurance" budget. Recognizing the scale of the loss, the manager credited the player with an extra €10,000 in real, no-strings-attached cash, on top of their standard cashback.

• Why it's Unusual: It's a completely discretionary, unadvertised, and relationship-based gesture. It's the casino making a strategic investment to retain a hugely valuable customer after a painful loss.

5. The "Community Jackpot" Share

• The Perk: A newer, more social perk. A casino might run a "community jackpot" on a specific game. When one player hits the jackpot, a smaller, secondary prize pool is automatically shared among all the other players who were actively spinning on that same game at that exact moment. High-tier VIPs in this scenario might receive a larger share of the community prize.

• Why it's Unusual: It turns a solitary win into a communal celebration. It fosters a powerful sense of community and shared luck, making the act of playing feel more social and collaborative.

These unusual perks are a sign of a casino that is thinking creatively about player retention. They understand that for a VIP player, a memorable, personalized experience is often far more valuable than just another standard deposit bonus.