How Conversational AI is Driving Innovation in Retail

Conversational AI Explained

Conversational AI, also known as chatbots, are artificial intelligence assistants created by developers to simulate conversations with human users through voice commands or text based conversations. The goal is to accurately recognize the user's intent and respond in a way that is helpful, relevant and natural. chatbots allow humans to interact with machines in a more natural and conversational manner.

How Does Conversational AI Work?

Conversational AI systems are powered by advanced techniques in natural language processing and machine learning. At the core is natural language understanding which allows the system to comprehend the intent and entities within human language.

For each user query, the system uses contextual understanding and domain models to determine the most relevant response. It analyzes the full context of the conversation to date, including previous user messages, to achieve human-level contextual understanding.

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